1. Return Period

We offer a 7 days return policy. If you are not satisfied with your purchase, you can return it within 7 days from the date of delivery for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging.
• A receipt or proof of purchase is required.

3. Non-returnable Items

Certain types of items cannot be returned, such as:

• Custom-made or personalized items
• Items on sale or clearance
• Gift cards

4. Process for Returns

To initiate a return:

1. Contact our customer service at support@avorde.com to request a return authorization.
2. Once approved, you will receive instructions on how to send your item back to us.
3. Pack the item securely, including all original packaging and documentation, and send it to [return address].

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days 
• If rejected, we will provide a reason and return the item to you.

6. Exchanges

If you need to exchange an item, please contact us at [contact email or phone number]. We will guide you through the process to ensure a smooth exchange.

7. Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@avorde.com. We will arrange for a replacement or refund.

9. Contact Us

If you have any questions about our refund and return policy, please contact us at:

• Email: [support@avorde.com]